General Disclaimer

WALNWAC’s Terms and Conditions apply to all the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of WALNWAC’s services. Acceptance of quotation and payment of deposit will be taken as acceptance of the following terms and conditions. Please ensure you have read and fully understand what is written below. Please contact us if anything is not clear to you.

  • WALNWAC will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, WALNWAC will seek to discuss it with you at the earliest opportunity to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.
  • To maximize WALNWAC’s effectiveness we must work with you as a team. Often WALNWAC’s work will be dependent on you providing information promptly. To avoid unnecessary verification, WALNWAC will assume all information you provide is complete and accurate unless you tell us otherwise.
  • Couriers or printed proofs from external printers if required, to be charged to the client.
  • Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.
  • WALNWAC shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside WALNWAC’s control.
  • Invoices shall be settled by bank transfer into WALNWAC’s nominated bank account within 14 days of the date on the invoice unless agreed otherwise. WALNWAC retains ownership of all work until full payment has been made.
  • WALNWAC’s estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording etc unless otherwise included in the estimate. WALNWAC may seek such specialist services in areas outside our expertise. The costs of such services will be passed on to and will be quoted accordingly.
  • The costs provided when quoting are guide prices based upon what we anticipate the creative, time and production requirements to be based on previous experience and typical processes, plus client co-operation in provision of content, meeting deadlines and approval.
  • No creative or development work will commence until the agency has received written approval of the quotation (by hand or by email) and a minimum deposit of 50% of the agreed costs (unless otherwise agreed in writing).
  • WALNWAC will provide a scoping document that details the functionality in the work we do for our clients, this includes but is not limited to a website, application or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
  • If a quotation has been provided where a job will be approached in ‘phases’, each stage will need to be paid in full on completion of each stage, before the agency can progress to the next phases.
  • It is your responsibility to provide us with the required information about your business and marketing objectives. WALNWAC takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates.
  • Information for charts, graphs, and info-graphics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
  • Client-supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. WALNWAC will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.
  • If you are using images of children that you have taken, then we will assume that you have been permitted to use these images.
  • If you are using images of children that you have taken, then we will assume that you have been permitted to use these images.
  • Until payment is received in full, all designs, products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email or in some other digital format) remain the intellectual property of WALNWAC.
  • WALNWAC will keep your documents and affairs confidential at all times unless you permit disclosure or the relevant circumstances are already in the public domain.
  • WALNWAC retains the right to showcase your project on their website and design portfolio for the sole purpose of promoting our work.
  • WALNWAC owns the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, infographics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied working files, then this needs to be requested and we will supply a quote for this release.
  • All services may be used for lawful purposes only. You agree to indemnify and hold WALNWAC harmless from any claims resulting from your use of our service that damages you or any other party.
  • These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.